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About Supported Binaries
- Must I use only MySQL Enterprise binaries to receive support?
- What limitations apply if I use non-Enterprise binaries or non-GA Enterprise binaries such as alpha, beta, and release-candidate (gamma) binaries?
- Must my binaries contain only source code from MySQL AB?
- Must I purchase MySQL Enterprise under MySQL's Commercial License in order to receive support?
- Does my MySQL Enterprise subscription also provide support for MySQL Community alpha, beta, and release-candidate (gamma) binaries?
- Does MySQL Enterprise support debug binaries?
- Does MySQL Enterprise support cover MySQL Cluster?
- Does MySQL Enterprise support cover MySQL's Embedded Server?
- May I receive support for MySQL Enterprise running in a virtualized environment?
- What virtualized environments are currently supported?
- What about support for other virtualized environments?
- Are all Supported Platforms also supported in virtualized environments?
- Are there restrictions on support for MySQL Enterprise in virtualized environments?
- Is the virtualization software itself supported?
Must I use only MySQL Enterprise binaries to receive support?
No. MySQL will provide technical support for binaries from MySQL Enterprise, or the MySQL Community Server, or binaries originating elsewhere. However, using MySQL Enterprise binaries provides additional benefits which include Hot fixes, Monthly Rapid Updates, Quarterly Service Packs and the most thorough testing. These benefits are not available when using non-Enterprise binaries.
We do recognize that some customers face situations where use of MySQL Enterprise binaries may not be practical. We will provide technical support to these customers too, subject to certain limitations. However to receive the most complete technical support you must use only MySQL Enterprise binaries.
The list of MySQL Enterprise binary platforms is available at:
http://www.mysql.com/support/supportedplatforms/
What limitations apply if I use non-Enterprise binaries or non-GA Enterprise binaries such as alpha, beta, and release-candidate (gamma) binaries?
Non-Enterprise platforms do not receive Hotfixes, Monthly Rapid Updates, Quarterly Service Packs, or the most thorough testing. Any indemnification provisions of your MySQL contract would apply only to Enterprise binaries.
Additionally there may be other inherent limits on the nature or extent of technical support we can provide on non-Enterprise platforms. These limitations can be due to the many factors beyond MySQL's control, such as the compiler, flags, and libraries used to build the binary, their lack of testing by MySQL, and our lack of compatible hardware for troubleshooting.
We may be unable to diagnose issues that do not appear to be caused by MySQL. For example, if you do not use a MySQL-built binary and our support engineers cannot reproduce your problem when using a MySQL-built binary, then we may be unable to provide further support on your issue.
None of these limitations are present when you use MySQL Enterprise binaries.
Must my binaries contain only source code from MySQL AB?
Yes, unless by special arrangement with MySQL AB. Our ability to provide technical support for binaries created from source code not officially released by MySQL AB is necessarily limited. Technical assistance normally requires that your problem be readily reproducible using a MySQL-built binary.
Must I purchase MySQL Enterprise under MySQL's Commercial License in order to receive support?
No. The MySQL Enterprise binaries are licensed under the GPL, by default. Customer can request commercially licensed MySQL binaries at no additional charge. MySQL will provide support in either case.
Does my MySQL Enterprise subscription also provide support for MySQL Community alpha, beta, and release-candidate (gamma) binaries?
Yes. Because these Community releases are under active development, there are inherent limitations surrounding them. As they are not production-ready, you should carefully determine their suitability to your circumstances. Community releases do not receive Hotfixes, Monthly Rapid Updates, Quarterly Service Packs, or the most thorough testing. Any indemnification provisions of your MySQL contract would apply only to Enterprise binaries.
Does MySQL Enterprise support debug binaries?
Yes. These binaries have been compiled with extra debug information, and are not intended for production use because the included debugging code may cause reduced performance.
Does MySQL Enterprise support cover MySQL Cluster?
See here for details related to MySQL Cluster support.
Does MySQL Enterprise support cover MySQL's Embedded Server?
No.
May I receive support for MySQL Enterprise running in a virtualized environment?
Support is available for MySQL Enterprise Server in virtualized environments. Some restrictions apply. Production support is not currently available for Connectors, MySQL Enterprise Monitor or MySQL GUI Tools in virtualized environments.
What virtualized environments are currently supported?
Virtualized environments for which production support is available include VMware and Amazon EC2.
What about support for other virtualized environments?
If an issue cannot be reproduced in a non-virtualized environment, our ability to assist will be limited. We anticipate offering production support for other virtualized environments in the future.
Are all Supported Platforms also supported in virtualized environments?
Support for MySQL Enterprise in virtualized environments is available only for platforms which are Supported Platforms for MySQL Enterprise and are supported by the particular virtualization vendor for use in their virtualized environment.
Are there restrictions on support for MySQL Enterprise in virtualized environments?
Support may not be available for issues caused by features or limitations of the virtualized environment itself.
Is the virtualization software itself supported?
We do not provide support for management or maintenance of the virtualized environment itself or the associated virtualization software or services. Please contact the vendor of your virtualization solution to inquire about this type of support.
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